Reference

Understand the Terms Before You Open an Account

These legal terms set out how tip1toto operates, what we expect from you, and what you can expect from us — covering account eligibility, data use, jurisdiction limits and how to raise a concern.

Account Eligibility RulesJurisdiction-Dependent AccessData Handling PolicyUser Rights & RequestsContact Paths for Legal Queries
tip1toto Understand the Terms Before You Open an Account
LEGAL CONTACT PATHS

Reach Us with Legal or Policy Questions

If you have a question about these terms, your account eligibility, or how we handle your data, we have dedicated contact paths for legal and policy matters. For players in Semarang and elsewhere across Indonesia, our support team handles documented policy queries separately from general account help — so your request reaches the right person.

Team online

Live Chat Support

Reach our support team via live chat for account-related legal queries. We route policy and eligibility questions to the appropriate handling team during your session.

Email for Formal Requests

Send documented data requests or formal legal correspondence by email. We acknowledge receipt and process your request in line with our stated retention and access policy.

Account Help Centre

Access written policy documents and eligibility conditions directly through the Help Centre section of your account dashboard — no chat session required to read them.

HOW WE HANDLE DATA

What We Do with Your Account and Wallet Data

Your data is tied to your account and the wallet you use — DANA, OVO or GoPay — and we handle it with a narrow, specific scope. We do not sell account data to third parties, and we do not use wallet transaction records for purposes outside of platform operation, fraud detection and legal compliance.

Cookie Use

We use session cookies to keep you logged in and to track account activity for security purposes. You can review and adjust cookie preferences through your browser settings at any time.

Account Security

Account access is protected through OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers an additional verification step before access is granted.

Data Retention

We retain transaction records — including DANA, OVO and GoPay deposit and withdrawal logs — for the period required under applicable law. You may request a summary of your own records through our email contact channel.

Requesting Changes

To correct account data or request deletion where applicable law allows it, contact us by email with your account details and a clear description of what you are requesting. We do not process data changes through live chat.

Common Legal Questions About Your Account

Here are the questions we hear most often about eligibility, data rights and how our legal terms apply to your account. If yours is not listed, use the email channel to put your question in writing.

Eligibility depends on local law in your region. You must be of legal age in your jurisdiction and accessing the platform from a location where it is permitted under applicable law before creating an account.

We collect the transaction reference, amount and timestamp when you deposit or withdraw via DANA, OVO or GoPay. We do not store your full wallet credentials — those remain with your wallet provider.

Yes. Send your request by email with your registered account details. We compile and return transaction summaries in line with our data retention schedule and applicable legal requirements in your region.

Contact us via email with a clear description of your concern. We treat data complaints as formal correspondence and respond with a written acknowledgement before investigating and replying with findings.

We reserve the right to suspend or close accounts where eligibility cannot be confirmed. If your region is restricted under applicable law, access may be blocked and any pending wallet transactions reviewed before processing.

Retention periods are set by applicable law and internal policy. DANA, OVO and GoPay transaction logs are held for the legally required period. You can request a data summary or deletion through our formal email channel.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.